Last updated: August 30, 2026
Other users do not see your email, profile, or trace history. This is public anonymity, not technical unlinkability: Sonder associates traces and witness marks with your account internally to enforce ownership, prevent abuse, support export, and honor deletion.
Trace text is processed for safety before publication. Private AI reflection is off by default. If you enable it and deliberately ask for a reflection, up to ten recent published traces are sent to Groq. Reflection is never generated automatically, and you can turn the feature off at any time.
Convex stores application and authentication data. Hosting, email, and AI providers process only the data needed for their functions. Data is protected in transit and through provider storage controls, but traces are not end-to-end encrypted because the service must process them for display and moderation.
Your private archive can export your traces and witness marks as JSON. Export and initiating trace removal require you to confirm your current password. Removing a trace hides it immediately from every user-facing surface. It can be restored for seven days, after which the trace and associated marks are permanently purged in bounded background batches.
Contact messages are retained for 180 days and contact rate-limit events for 24 hours. For account-level access or deletion requests, use the contact page while self-service account deletion is being completed.
We do not sell personal information. Data may be disclosed to contracted service providers, when legally required, or when necessary to protect the service and its users. We minimize the information involved wherever possible. Email sent to a sonderlife.space address is processed by Resend and forwarded to the private support inbox.
Essential cookies and browser storage support authentication, security, and remembered interface guidance. Sonder does not send engagement notifications. Account verification and recovery email is sent only when required or requested.
Sonder is not intended for children under 13. It is not therapy or a crisis service and is not continuously monitored. In immediate danger, contact local emergency or professional crisis services.
Email support@sonderlife.space or use the contact page for privacy, access, export, or account-deletion questions.